Returns Policy

If you are not entirely delighted with the products that you have chosen you may return them to us within 30 days of receipt.

We will be more than happy to offer you an exchange or, if you wish, a refund provided that the products are returned complete, in perfect condition, unused, unwashed and with the original packaging. We cannot accept items for a refund or exchange if the goods are not in perfect condition or it is obvious to us that the goods have been used or washed.

Making Returns

For all returns, except where the item is faulty, you will be required to arrange and pay for the return of the products to us. If you prefer, we will arrange to collect the products from you, but the cost of this will be charged to you and may be deducted from any refund to you. We will only refund the costs of postage where the item returned is faulty.

To return any products to us, please complete the returns form (which comes with your order) and clearly mark whether you would like a refund or exchange. Pack the items back in the parcel, attach the invoice and send it back to:

Returns Department
Pure Baby Ltd
208 Fulham Road
London
SW10 9PJ

When returning items you are strongly recommended to obtain proof of posting. We cannot accept responsibility for parcels lost in transit.