Returns

We hope you love your Pure Baby purchases, but if something isn't quite right, we're happy to help.

We offer returns within 30 days of receiving your order.

To be eligible for a refund or exchange, items must be unused, unworn, unwashed and in their original condition, with all tags and packaging intact.

If you would like to return an item, please email info@purebaby.co.uk with your order number and details of the item you wish to return.

We'll be happy to provide instructions on how to send your item back to us.

Please note that return postage costs are the responsibility of the customer. We do not offer free returns.

We recommend using a tracked postal service, as we cannot take responsibility for parcels lost in transit.

Once we have received and inspected your return, we will process your refund to your original payment method.

Please allow up to 10 working days for your refund to appear, depending on your payment provider.

If you would prefer to exchange an item for a different size or style, please contact us and we'll do our best to help, subject to availability.

If your order arrives faulty, damaged or incorrect, please contact us at info@purebaby.co.uk so we can put things right.

Where an item is faulty or has been sent incorrectly, we will cover reasonable return postage costs.

Your statutory consumer rights are not affected by this policy.